Can I Get RUSH Processing?
Yes, you can get RUSH processing. You'll pay extra for it, and it may not give you substantially faster results unless you carefully read the following.
This page describes our RUSH processing option, how to request it (and when) and what you'll get. Basically, you will not get data any faster than 1-business-day, and we will charge you 50% extra if you click the 'Rush' box. Consequently, before you click it, check the current turnaround time, then check the time to see if you can make the RUSH deadline, and make sure you'll actually get faster service. Please note that RUSH processing is not available for large/bulk submissions.
Here's how it works:
Non-UM clients will not be accorded RUSH service. This is only for UM clients.
Check our queue (see this page). If our turnaround time is longer than 2 days, you probably will get better service by asking for RUSH. To request RUSH processing:
- When you fill out the 'One-at-a-time Sample Submission' form, click the 'RUSH' box for each sample.
- Deliver the samples to us between 8:30 AM and 3:45 PM. See sample drop-off locations/times
- You'll get your results back the next business day.
For RUSH processing, the charge is currently $4.50 per lane (50% surcharge on our regular recharge rate), and all special discounts (e.g. center, bulk discounts) are canceled.