Your Sequencing Core Login has been disabled because we have been receiving error messages whenever our system attempts to email you.

If you have contacted the Core Director, he can usually provide you with a copy of an email that has 'bounced' back to his email box, and can show you the specific error report. Most commonly (as of Spring, 2004) this situation is due to a policy apparently employed by the Groupwise administrators in the Medical Center that leaves you with an overflowing email box. Here's what to do about it:

Do You Receive Email Through the Medical Center Groupwise System?

For about the last half-year, we have seen an inordinate number of Groupwise clients for whom email bounces back from a University IMAP box with the message that 'User IMAP box is OVER QUOTA'.

Does the following sound like your situation?

I suspect you originally received email through the University's IMAP system, and were switched over to Groupwise in the last several months. You probably do receive all the emails we (the Sequencing Core) send, and may not even realize there's a problem with your email. Other people who email you may be telling you that they see errors.

If that sounds like your situation, here's why I think it is happening:

When the Groupwise Administrators switched you over to their email system, they left your IMAP box active, and in fact set up the University's email system to deliver email to BOTH email boxes. You only bother reading the Groupwise box, so the IMAP box overflows.

The Groupwise people have refused to respond to my queries, so I can only conjecture as to what the problem is, but if my guess is correct, they have caused your problems: they should not leave users with an email configuration that is guaranteed to develop error conditions. I believe it is the responsibility of the Groupwise administrators to (i) stop splitting the email into two separate boxes; OR (ii) follow up later and fix the problem BEFORE the IMAP box goes over-quota; OR (iii) properly educate their clients as to how to repair the problem themselves (this last option is a poor one, in my opinion).

What should you do about it?

Print this page out and show it to your local computer expert, preferably a Groupwise administrator. Ask them to fix your email. They should: (i) edit your X500 entry to remove the references to the old IMAP box; AND (ii) call ITD and tell them to remove the now-unused IMAP box from their email system. Both steps must be done.

If you are knowlegable about computers and know how to edit your X500 entry, you can opt to make these changes yourself - it's not difficult. That does, however, leave the Groupwise people using an inappropriate policy that causes problems for their users. Notifying them about this might encourage them to change that policy.

When you believe your email address has been fixed, contact the Core Director via email or telephone (4-8531) and tell him what you have done. He will send a test message out to your address, and if it does not generate an error message, he will re-activate your account. Please note that some short-term fixes will still re-create the error condition a few days later. If we receive more errors, you will again be disabled.

I apologize that we must be strict about having functional email addresses. We send out 1,000-2,000 emails each day, and cannot handle that volume of error messages.

Do You Read Your Email Via a University IMAP box??

The Core Director can tell you what the error is, and may be able to provide you with an example error message.

If your email box is over-quota:

You are leaving too many messages on the University's servers, either because you receive email faster than you read it, or you are storing large numbers of messages on their system.

You need to read your email more frequently, and delete unwanted email more religiously.

Other email errors:

The Core Director may be able to explain how you should fix the problem. Otherwise, you must contact your local computer expert and show them a copy of an example error message.

When you believe your email address has been fixed, contact the Core Director via email or telephone (4-8531) and tell him what you have done. He will send a test message out to your address, and if it does not generate an error message, he will re-activate your account. Please note that some short-term fixes will still re-create the error condition a few days later. If we receive more errors, you will again be disabled.